Virtual Roundtables

Giving Day Technology: Making Good on the Big Day and Beyond

Listen to Andrew Means, Lori Finch, Jamie McDonald, Charlie Mulligan, and Charles "Chic" Naumer discuss online fundraising platforms, giving day lessons, and the future of digital philanthropy.

Listen to Andrew Means, Lori Finch, Jamie McDonald, Charlie Mulligan, and Charles “Chic” Naumer discuss online fundraising platforms, giving day lessons, and the future of digital philanthropy.


The tech failure that caused massive disruption of the national Give Local America Day fundraising campaign in May 2016 raised many questions for social sector leaders and practitioners: What went wrong? How did nonprofits, community foundations, and tech providers respond? What can we do differently next time? What has the social sector learned from all of this?

Markets for Good is exploring these and other questions through our Give Day Lessons series.

This series continues with our MFG Virtual Roundtable, Giving Day Technology: Making Good on the Big Day and Beyond. This chat gathered four giving platform representatives and/or digital philanthropy experts to provide their insights and expertise on how to prevent, respond to, rebound and learn from the type of technological challenges that affected Give Local America Day.

Moderated by Andrew Means of the Uptake FoundationImpact Lab and Data Analysts for Social Good, the roundtable panel included: Lori Finch, Vice President of Community Giving at KimbiaJamie McDonald, Founder of Generosity Inc.Charlie Mulligan, CEO and Co-Founder of GiveGab; and Charles “Chic” Naumer, CEO of CiviCore.

A few highlights:

  • Be transparent and empower givers to give: Charlie Mulligan discusses the importance of transparency and communication in nurturing client relationships, donor experience, and the giving platform ecosystem as a whole.
  • Be your own best advocate, ask hard questions, and use technology as a means not an end: Jamie McDonald stresses the need for nonprofits to be purposeful and proactive in evaluating and using technology as a tool to support relationships with current donors and reach and inspire new ones.
  • Prevent, mitigate, learn, and share: Charles “Chic” Naumer talks about how giving platforms can use mitigation plans, external audits, responsible data sharing, and other strategies to support their nonprofit partners and the social sector at large.
  • Plan for inevitable challenges and know the landscape: Lori Finch talks about Give Local America Day, the importance of developing a crisis communications plan, and how opportunities for online giving are growing.

To listen to the full discussion, use the audio player above or download the podcast (56 MB). You can also read the transcript (PDF).

To listen to our previous podcast in this series, Giving Day Fail: Lessons for Digital Infrastructure, click here. 

Stay tuned for more chapters in our Give Day Lessons series!


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