Digital Impact was created by the Digital Civil Society Lab at Stanford PACS and was managed until 2024. It is no longer being updated.
October 30, 2015
As organizations start to get serious about feedback, things inevitably come to the moment where feedback gets personal. To be really useful, feedback must touch on an individual’s performance. This is tough stuff. People resist feedback in many different ways. A growing part of Keystone Accountability’s Constituent Voice work with organizations is to help staff recognize auto-immune-type […]
October 12, 2015
A huge shift is happening in the social sector. Dennis Whittle traces it all the way back to the birth of democracy in Greece circa 594 BCE. The people are sovereign! In titling our special theme ‘Beyond accountability: feedback as transformation’ we are signalling that the long march of democracy has arrived at our doors. When we say […]
January 19, 2015
At the October 2013 World Bank annual meetings bank president Jim Kim committed to an extraordinary vision of collecting beneficiary feedback for 100 percent of projects with clearly identified beneficiaries. The World Bank locates beneficiary feedback as a subset within the larger theme of citizen engagement. Other elements of citizen engagement have been part of […]
August 21, 2014
In order to avoid giving offense to living persons, Mark Twain embargoed his autobiography for 100 years. Among those he would have offended were America’s first titans of industry, the “robber barons” who were his contemporaries. From the man who coined the term Gilded Age, I guess this is no surprise. But what did […]
March 5, 2013
Obviously, this is not a demand curve. (left) It could be seen as a “need” curve. David Bonbright takes us here, looking underneath supply and demand at the current state of constituent feedback and the need to increase and sustain the market conditions that can, in turn, generate the feedback we need for high-quality programming […]
